At hukino.xyz, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes things don’t work out as planned, and you may need to return an item. Our return policy is designed to be clear and straightforward to ensure you have a positive experience shopping with us.

1. Eligibility for Returns

We want our customers to be fully satisfied with their purchases. To be eligible for a return, the item must meet the following criteria:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• The item must be returned within 30 days from the date of purchase.
• Proof of purchase, such as an order number or receipt, is required for all returns.

Please note that certain items, such as personalized or custom-made products, are not eligible for returns. If you have received a damaged or defective item, please refer to the section on “Damaged or Defective Items” below.

2. How to Initiate a Return

To initiate a return, please follow these simple steps:

• Contact our customer service team at [email address] or through the contact form on our website. Please provide your order number and details about the item you wish to return.
• Once we receive your return request, we will provide you with a Return Authorization Number (RAN) and the address to which you should send the item.
• Pack the item securely in its original packaging (if possible) and include the proof of purchase.
• Ship the item back to us using a trackable shipping service. You will be responsible for the shipping cost unless the return is due to a defective item or a mistake on our part.

3. Non-Returnable Items

While we do our best to accommodate all return requests, certain items cannot be returned. These items include:

• Gift cards
• Downloadable software products
• Items marked as non-returnable on the product page
• Personalized or custom-made items
• Any products that have been used, damaged, or altered

Please carefully review the product description before purchasing to ensure that the item is eligible for return.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the item is approved for return, we will issue a refund to your original method of payment. Please note the following:

• Refunds will be processed within 7-10 business days after we receive the returned item.
• If your return is approved, you will be refunded the full purchase price of the item. Shipping charges are non-refundable.
• If the return does not meet the eligibility requirements, we will notify you, and the item will be returned to you at your expense.

5. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please follow these steps to return a damaged or defective item:

• Contact our customer service team immediately after receiving the item. Provide detailed information about the damage or defect, including photos if possible.
• If the item is deemed defective or damaged due to an error on our part, we will arrange for a free return and send you a replacement or issue a refund, based on your preference.
• Returns for damaged or defective items must be initiated within 7 days of receiving the product.

6. Exchanges

We do not offer direct exchanges for products. However, if you would like a different item, you may return the original product and place a new order. Please follow the steps for returning an item outlined above.

7. Return Shipping Costs

In most cases, the customer is responsible for the cost of return shipping. However, if you are returning a defective item, a product sent in error, or if the return is the result of a mistake on our part, we will cover the return shipping costs. We recommend using a trackable shipping service to return items to ensure they reach us safely.

8. International Returns

For international orders, the return policy remains the same, but please note the following additional considerations:

• Customers are responsible for the cost of return shipping.
• Refunds will be issued in the original currency of the purchase.
• Customs duties and taxes are non-refundable.

If you are returning an international item, please be aware of any restrictions or requirements that may apply in your country.

9. Restocking Fees

In certain cases, we may charge a restocking fee for returned items. This fee is typically applied to large or bulky items, or items that have been opened and used. Restocking fees, if applicable, will be deducted from the total refund amount.

10. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled, but you can return the item once it arrives, according to our return policy.

11. Return Policy for Gift Purchases

If you are returning a gift, please ensure that the item meets the eligibility criteria for returns. Refunds for gifts will be issued to the original purchaser’s payment method. If you prefer, we can issue store credit for the value of the return.

12. Customer Service

If you have any questions or need assistance with a return, our customer service team is here to help. You can reach us via email at [email address] or by phone at

. Our team is available to answer your inquiries during business hours, Monday through Friday, 9 AM to 5 PM.

We are committed to ensuring that your shopping experience with hukino.xyz is smooth and satisfactory. If you encounter any issues with your purchase or have questions regarding our return policy, please don’t hesitate to contact us.

13. Policy Changes

hukino.xyz reserves the right to update or change our return policy at any time. Any changes will be posted on this page, and the updated policy will apply to all returns initiated after the update. Please check this page periodically for the latest information.

Conclusion

Our goal at hukino.xyz is to provide a seamless shopping experience for all our customers. We hope that this return policy helps you understand how our return process works. If you have any further questions, feel free to reach out to our customer service team. Thank you for choosing hukino.xyz, and we look forward to serving you again soon.