At hukino.xyz, we are committed to providing our customers with high-quality products that they can rely on. This Warranty Policy outlines the terms and conditions of our warranty for the products purchased from our website. Please read this policy carefully to understand your rights and obligations.
1. Scope of Warranty
Our warranty covers defects in materials and workmanship under normal use for the duration specified for each product at the time of purchase. If a product is found to be defective within the warranty period, we will repair or replace it at no additional charge, depending on the circumstances.
Please note that the warranty only applies to products purchased directly from hukino.xyz. It does not extend to products purchased through third-party sellers, distributors, or resellers. The warranty is also limited to the original purchaser and is not transferable.
2. Warranty Coverage
Our warranty covers the following:
- Defects in Materials and Workmanship: If a product is defective due to poor materials or manufacturing errors, we will repair or replace it free of charge.
- Functional Issues: Products that do not work as intended due to a defect in design or craftsmanship are eligible for repair or replacement under the warranty.
- Repair or Replacement: If we cannot repair a defective product, we will replace it with the same model or a model of equal value.
3. Warranty Period
The duration of the warranty varies depending on the type of product and its specific use. The warranty period begins from the date of purchase and is clearly specified for each product on our website at the time of sale. Typical warranty periods are as follows:
- Electronics and Gadgets: 12 months
- Clothing and Apparel: 6 months
- Home Goods and Furniture: 18 months
- Other Products: As specified per product category
In some cases, certain products may have extended warranties. Be sure to check the product description on our website for the exact warranty period.
4. Exclusions from Warranty
The following situations are excluded from our warranty:
- Damage Caused by Misuse or Negligence: Our warranty does not cover damage caused by improper use, neglect, accidents, or misuse of the product.
- Normal Wear and Tear: Products that have worn out due to regular use over time are not covered under the warranty.
- Unauthorized Repairs or Modifications: If a product has been repaired or altered by someone other than our authorized service center, the warranty will be void.
- Consumable Items: Products that are considered consumables, such as batteries, filters, and other parts subject to regular replacement, are excluded from the warranty.
- Cosmetic Damage: The warranty does not cover minor cosmetic damage such as scratches, dents, or discoloration unless it affects the product’s functionality.
5. How to Make a Warranty Claim
If you believe that your product is defective and within the warranty period, please follow these steps to make a warranty claim:
- Contact Customer Support: Reach out to our customer support team via email or through the contact form on our website. Provide a detailed description of the issue, along with your order number and any supporting documentation (e.g., photos, videos).
- Return Authorization: If your claim is approved, we will provide you with a return authorization and instructions on how to send the defective product back to us. Please keep a copy of the return tracking number for reference.
- Inspection and Evaluation: Once we receive the returned product, we will inspect it to verify the defect. We will notify you of the outcome and determine whether the product will be repaired or replaced.
- Resolution: If the product is eligible for warranty coverage, we will either repair it or replace it with a new or refurbished unit of equal value, at our discretion.
6. Shipping and Handling for Warranty Claims
For products being returned under warranty, the following applies:
- Shipping Costs: The customer is responsible for shipping the product to us for warranty evaluation. Once the product is determined to be defective, we will cover the shipping costs to send the repaired or replacement product back to you.
- Return Shipping: If the product is found not to be defective or is excluded from the warranty, you will be responsible for the return shipping costs.
7. Refund Policy
If we are unable to repair or replace the defective product within a reasonable timeframe, you may be eligible for a refund. The refund will be issued to the original payment method used during the purchase and will be processed after the returned product has been inspected and evaluated.
Please note that refunds are not available for products that do not meet the conditions for warranty coverage as outlined in this policy.
8. Warranty for International Customers
For customers outside of our primary region, please be aware that warranty coverage may differ based on your location. International shipping fees for returns and repairs may apply, and some products may not be eligible for warranty service in certain regions. We recommend checking with our customer support team for specific international warranty terms before making a purchase.
9. Limitation of Liability
Our liability under this warranty is limited to the repair or replacement of the defective product. In no event shall our liability exceed the purchase price of the product. We are not responsible for any incidental, consequential, or special damages that may occur as a result of using or being unable to use our products.
10. How to Contact Us
If you have any questions or need assistance with your warranty claim, feel free to contact us:
- Address: 110 Market Pl Dr, Waltham, MA 02451, United States
Phone: +17818941510
Email: admin@hukino.xyz - Website Contact Form: [Link to the contact form on hukino.xyz]
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (Local Time). We aim to respond to all inquiries within 48 hours.
11. Modifications to the Warranty Policy
hukino.xyz reserves the right to modify or update this warranty policy at any time without prior notice. Any changes to this policy will be reflected on our website, and the new policy will apply to all future purchases. We encourage you to review this policy periodically to stay informed about our warranty terms.
12. Final Terms
By purchasing products from hukino.xyz, you acknowledge and agree to the terms of this Warranty Policy. If you have any concerns or questions, do not hesitate to contact us for clarification before making a purchase.
Thank you for shopping with hukino.xyz. We appreciate your business and strive to ensure your satisfaction with our products.